The Company
Our steadfast dedication to assisting others in ensuring security and
safety in both personal and professional environments has successfully prevented numerous residents from falling victim to thefts and crimes.
THE COMPANY
Safehaven Guarding LLP, established in Ahmedabad, is a leader in the field of digital security, surveillance and monitoring in India. Our journey began with a focus on global markets, and now, we are bringing our expertise to the Indian context.
With a legacy of over 15 years of international expertise, we have honed our skills to specialize in a spectrum of security services, including live security camera monitoring, remote guarding, perimeter safety assessment, new site surveillance, RNOC tech support, level 1 & 2 tech support, video forensics, gatehouse monitoring, access control and comprehensive alarm monitoring.
Safeguarding Tomorrow, Securing Today: Where Safety Meets Surveillance.
OUR CULTURE
Cultivating Safety, Nurturing Trust: Our Safe Guarding Culture.
the essence of the company's commitment to fostering a culture centered around safety and trust. It highlights the proactive efforts to cultivate an environment where security is ingrained in every aspect of the organization, creating a foundation of trust among clients and within the team. This Safe Guarding Culture signifies a dedication to upholding the highest standards of safety, embracing a collective responsibility, and instilling confidence in the reliability of the company's security practices.
We meticulously review each camera across active client sites for any total video loss. Upon detection, agents promptly update records with site details, camera numbers, and the issue for documentation.
We monitor client sites for storage with less than 30 days of retrievable recordings. If below this threshold, agents promptly update the software or spreadsheet tracker for robust documentation, ensuring clients have easy access to all relevant surveillance data.
Our skilled agents identify technical issues and initiate tech support tickets using platforms like Salesforce and TaskRay, directing them to Level-1 engineers for resolution.
Our seasoned Level-1 tech support engineers expertly handle technical issues, retrieving and resolving tickets from Salesforce. If the issue requires onsite attention, they escalate to Level-2 support or coordinate with the field team for a site visit.